Rei return policy updated on June 4. With the old Rei return policy, customers can return any item any reason and any time. But with the new Rei return policy, you only can return items to store within one year of purchase. And the products purchased from REI.com or outlet have to return in 30 days.
According to Rei return policy, the items not covered which are damage in normal use. The update made in return policy of Rei known as Recreational Equipment INC after having the 7 percent increase in the sales with the 4 percent profit drop. After analysis, they found that there is a rise in return products which is bought more than a year ago.
Rei Return Policy
We’ve always taken back products more than a year old, but to see that growing disproportionately caused us to ask some questions said by Tim Spangler, Senior Vice President of Retail. He also said that What we found is that small group of folks who are probably extending the policy beyond its intent, is getting bigger. And It’s not a sustainable thing long-term if we want to maintain this fantastic policy. And for that, we have to make some clarifications.
The policy also faces the ire of retailers as many customers are familiar with the policy and take advantage of it and uses the free loaner program for gear or buy a single item and trade it for the new model season after season. There are also some competitors were promoting Rei return policy to boost returns.
Before the change in Policy,
It says that we stand behind everything we sell. And if our product didn’t meet your expectation you can return it any time for refund or replacement. Additionally, if you are an REI member than you don’t need a receipt for return as REI have a record of your purchase.
Rei still has their mantra of 100% Satisfaction Guaranteed.
After a change in Policy, it said,
We stand behind everything we sell. If you are not satisfied with your REI purchase, you can return it for refund or replacement. Items must be returned within a year of purchase. The items purchased from REI-OUTLET must be returned within 30 days of purchase.
The rei doesn’t cover ordinary wear and tear or damage caused by improper use.
If there is a manufacturing defect in its material or workmanship, you can return any time.
How to return a product?
Rei is famous for giving the best services for purchased products from Rei. Customers have different options for return or exchange item. Now if you want to return an item via mail, include an invoice or receipt copy or gift packing list. If you don’t have any of this, do not worry. You have to include a letter contains your name, contact information, the reason for return and how much you paid for item or items. You can request a refund, an exchange, a repair or a credit on your bank card.
If you want to mail your item back through UPS, send to the following address.
REI Returns Dept.
1700 45th St E.
Summer, WA 98352
If you want ship item with United States Postal Service, use the following address.
REI Returns Dept.
PO Box 1700
Summer, WA 98390
Now if purchase an item online from REI-Outlet.com, you can return it by mail or at any store.
If you have any query about Rei return Policy and Rei online return policy let us know us by comment below.
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