Whenever you bought a product from anywhere, you have to be aware of their return policy. Without knowing the lowes return policy you may lose your money or even purchased product. In this article, we will see Lowe’s appliance return policy, Lowe’s return policy no receipt and Lowe’s return policy.
Lowes Return Policy
Customer satisfaction is our motto. If any customer didn’t happy with their purchase at Lowe’s, we provide exchange or refund for an item. You can return your purchase to any Lowe’s store as per your convenience.
The customers who bought products from Lowe’s and Lowes.com both can return item(s) to Lowe’s stores within 90 days of purchase. The outdoor power equipment and appliance return within 30 days of purchase. For more information, visit your nearest Lowe’s store or call on 1-800-44-LOWES (56937).
The outdoor power equipment and major appliance have 30 days to return from purchase date, with original receipt. In the outdoor power equipment mowers, chainsaws, generators, pressure washers are included. The major appliances include refrigerators 9 cubic feet or larger, washing machines, dryers, range hoods etc. The Lowe’s will repair it, replace it or may refund the purchase price on the same method of payment.
The winter holiday seasonal items must be returned on or before December 31 of the same holiday season. There is no return for holiday seasonal items after January 1. The 30-day return on major appliance (includes but not limited to refrigerator 9 cubic feet or larger, washing machines, dryers and range hoods), outdoor power equipment (include but not limited to mowers, chain saws, generators, pressure washers, trimmers, and blowers) and highway trailers.
The Highway trailers must return in an original state of purchase with original paperwork.
The product must be in new condition to get a full refund. The items are under manufacturer’s warranty will be repaired at free of cost. If the repairs are not under manufacturer’s warranty, customers have to pay for it.
For manufacturer’s defects, call Lowe’s Service Advantage hotline toll-free at 1-877-77-LOWES (56937) to set up a factory-certified service appointment in your home or for general assistance.
Lowes Return Policy At Store
To return items for in-store, contact center, Lowes.com, and LoweForPros.com purchases, a receipt is not required for most times if you provide MyLowe’s card or the credit card tendered on the original purchase.
If you paid cash or check for in-store purchase, a receipt is not required for it if you provided a phone number at the time of checkout.
For all other returns, bring a receipt or invoice for an easy and hassle-free return. To find your nearest Lowe’s store, use store locator, or call automated line at 1-800-445-6937.
For returns always include manufacturer’s original packing materials, manuals and accessories with an item.
Lowes Return policy & Exchange
Lowe’s provide prepaid parcel-shipped merchandise returns for many items on Lowes.com and LowesForPros.com. If this prepaid option is available for your item, you will receive a prepaid return slip with your item.
To return or exchange your item with our centralized parcel return facility, follow below steps.
- Place an item in the sturdy shipping package.
- Include the only item that has prepaid return slip, do not include other items purchased from Lowe’s.
- Include all the manufacturer’s original packing materials, manuals and accessories.
- Detach, complete and include the return slip with the shipment.
- Paste the shipping label on the package.
- Drop off your parcel to your local parcel carrier or drop it off at any carrier location (store, terminal or Dropbox).
Note: The original shipping charges incurred on your purchases are not refunded as part of your return or exchange.
If you don’t have a return slip and shipping label, visit your local Lowe’s store to make the return.
Please inform at 1-800-445-6937 if your items are damaged or missing within three days of delivery.
If you have any query contact Lowe’s Customer Care toll-free number 1-800-445-6937 or email at [email protected].
For hazardous material shipping, do not use the provided shipping label to return outdoor power equipment including but not limited to mowers, chainsaws, blowers, tillers, trimmers and pressure washers contain oil, fuel or other fluids.
If there is a shipping error, damaged or missing due to shipping and you qualify for a return or exchange under Lowe’s Return Policy, Lowe’s may pick your return. Call on 1-800-445-6937 within three days of receiving the item to report error or damage.
Hope this Lowe’s return policy guide will help for your next purchase at Lowe’s.