JCPenney Return Policy

Have you ever shopped from JCPenney? And now want to return the product at JCPenney. But don’t know about JCPenney return policy and JCPenney exchange policy. If yes, check this post for complete information about JCPenney return policy.

Here we provide information about JCPenney return policy, JCPenney online return policy, JCPenney return policy with the receipt and also JCPenney return policy without receipt, etc.

JCPenney Return Policy

Many people like to shop from JCPenney. People shop many items from JCPenney. People also like to shop online from When you shop online, sometimes there is a problem with the product. People complain like the defective piece, mismatched or not satisfied with the online purchase product.

jcpenney return policy

Now if you want to return or exchange product purchase from And don’t know how to proceed it. This post will help you out for your return.

Here we provide information about how to return an item with JCPenney return policy at you will get complete information about JCPenney return policy for

JCPenney Return Policy Terms & Conditions

  • You must have to return the product with the original packaging within a given time period from the purchase date.
  • Product purchased from Marketplace cannot be returned to and JCPenney store.
  • The items bought from resellers, dealers and not directly from are not eligible for JCPenney return, exchange, and refund.
  • You have to return the item to the Marketplace retailer as they have their different return and exchange policy.
  • You have to provide your valid ID at the time of return.

JCPenney Return Policy with Receipt

If you want to return the product and you have a receipt, you can easily return it. You have to take a product with the original packaging to any JCPenney authorized store.

JCPenney Return Policy without Receipt

jcpenney online return policy

If you didn’t find receipt at the time of return or exchange, don’t worry. Customer can claim JCPenney return policy and JCPenney exchange policy within 45 days, the receipt is not necessary. Visit the official site HERE.

You have the following option for your returns for JCPenney return policy without receipt.

  • You will get even exchange for an item.
  • Gift card for the amount of purchase (if shopping was under $25)
  • If the shopping was under $25, you get a cash refund from the store.
  • They are also eligible for manufacturer’s warranties if applicable.

You have three “No Receipt” JCPenney returns within 45 days.

The JCPenney no receipt return policy only applies for store returns.

JCPenney Return Policy with Gift Card

Now if you bought a product from the and want to return products to the store. You have an option of JCP gift card. You will get the same amount in the form of a JCP gift card with some terms and conditions.

To complete your return easy follow below these steps.

  • A valid photo ID is required to return or exchange items without a receipt.
  • The ID information is saved in a secured database of the company to monitor without receipt returns.
  • You can use any of below ID to return a product.
  • S., Puerto Rican, Canadian
  • Puerto Rican IDs, Canadian Province IDs
  • Mexican Driver’s License, U.S State IDs
  • S. Military IDs
  • Mexican Voter Registration Card
  • Matrícula Consular Card
  • S. Laser Visa, Passports
  • Puerto Rican Voter Identification Card

Note that JCPenney has the right to limit returns or exchanges with or without a valid receipt.

JCPenney Return Policy Sephora

The Sephora merchandise must return within 60 days of shopping date with receipt to get a full refund back. You will receive a store credit for verified returns made in 60 days. If you don’t have a receipt, your product is not accepted by the store and company. Now if the company did not verify your transaction via your credit or debit card, your return may not be processed by store and company.

Note that Sephora directs return activity for misuse and also have the right to limit the returns or exchanges at Sephora and Sephora inside JCPenney with or without a receipt.

Products that not Accepted

The following products are not returnable.

  • Gift cards
  • Perishable Foods
  • Body Jewellery
  • Monogrammed Items
  • Altered Items
  • Personalized Items
  • Services

Tips: Returns made after 90 days of shopping date will receive the refund the buying price excluding the sales tax.

JCPenney return policy for

There are mainly two ways that you can return your product.

  • In-Store Return
  • Return by Mail

JCPenney In-Store Return

If you bought any product from JCPenney and want to return for reasons like a defective, mismatch and not satisfied, etc. You can directly return it to any JCPenney authorized location.

Follow the below steps to complete your easy returns.

  • Bring your purchase receipt, credit or debit card, and a valid photo ID.
  • Make sure to take all the original packaging and accessories with you.
  • Also, return purchase packaging slip that came with the product.
  • If you lost packing slip then sign in to your JCPenney account and print it again.

JCPenney Item returns by Mail

On the box write your name, address, phone number and approximate date of purchase and mail it to facility near your location to complete the exchange or return.

Customers are responsible for return postage.

Kansas City


10500 Lackman Rd.

Lenexa, KS



11111 Stead Blvd.

Reno, NV



5555 Scarborough Blvd.

Columbus, OH


JCPenney Customer Service Number


For furniture returns call 1.800.443.7902


If you have any query about JCPenney return policy let us know by commenting below.

Thanks for reading.

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